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Legal

Grievance officer

Version 2026-11 · Effective {{EFFECTIVE_DATE}}

Draft — pending legal review. This text is not yet in force and may change before it is published. Highlighted values are still to be filled in.

{{LEGAL_ENTITY_NAME}} has appointed a grievance officer to handle complaints about personal data and about the HROS service, as required by the Digital Personal Data Protection Act, 2023, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

1.Contact the grievance officer

{{GRIEVANCE_OFFICER_NAME}}, {{GRIEVANCE_OFFICER_DESIGNATION}}
{{LEGAL_ENTITY_NAME}}, {{REGISTERED_ADDRESS}}
Email: {{GRIEVANCE_EMAIL}} · Phone: {{GRIEVANCE_PHONE}}

Complaints can be sent by email or by post to the address above, in English or Hindi.

2.Before you write

  • If you are an employee of a business that uses HROS, your employer controls your HR, attendance and payroll data. For corrections to your record, leave or salary, or questions about location or selfie tracking, contact your employer’s HR team first. If they do not resolve it, or the complaint is about HROS itself, write to us and we will work with your employer.
  • For billing or product support, write to {{BILLING_EMAIL}} or {{SUPPORT_EMAIL}} first; the grievance officer handles escalations.

3.What to include

  • your name and the email or phone number we can reach you on;
  • the organisation whose HROS workspace is involved, if any;
  • what happened, when, and what you would like us to do; and
  • any supporting screenshots or documents. Please do not send full Aadhaar or bank numbers — the last four digits are enough.

4.How we handle it

  1. We acknowledge your complaint within 48 hours with a reference number.
  2. We may ask you to verify your identity before we act on a request about personal data.
  3. We resolve the complaint and tell you the outcome within 30 days of receiving it, or explain why we need longer.

5.If you are not satisfied

If you have exhausted this process and are not satisfied with the outcome, you may complain to the Data Protection Board of India under section 13 of the DPDP Act, once it is accepting complaints.