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Legal

Refund & cancellation policy

Version 2026-11 · Effective {{EFFECTIVE_DATE}}

Draft — pending legal review. This text is not yet in force and may change before it is published. Highlighted values are still to be filled in.

This policy explains how you cancel an HROS subscription and when {{LEGAL_ENTITY_NAME}} refunds or credits fees. It forms part of the Terms of service. HROS is billed in advance by GST invoice and paid by bank transfer or UPI, so there are no automatic card or mandate debits to stop.

1.Cancelling

  • An account owner or billing admin can cancel from the billing settings in the HROS app, or by writing to {{BILLING_EMAIL}} from the account owner’s email.
  • Cancellation stops renewal. The workspace stays fully usable until the end of the period you have paid for.
  • After that it becomes read-only for 30 days so you can export your data, then the data is deleted as set out in the Terms of service.
  • You can reactivate at any time before deletion by paying for a new period; your data is kept as it was.

2.Trial and free plan

The trial and the free plan cost nothing, so there is nothing to refund. You can stop using them at any time.

3.When fees are not refunded

Because the subscription is prepaid and you can cancel before any renewal, fees already paid are not refunded for:

  • the unused part of a billing period after you cancel or downgrade;
  • seats you paid for but did not use, or reduced during the period; or
  • a suspension or termination caused by your breach of the Terms of service.

4.When we refund or credit

We refund or issue a GST credit note where:

  • you paid the same invoice twice, or paid more than the invoice amount;
  • we invoiced in error — the wrong seat count, plan, price or tax;
  • we terminate the subscription for our convenience, or you terminate it because of our uncured material breach — in which case we refund the fees for the unused part of the paid period; or
  • your order form provides for service credits and they become due.

A billing error is corrected by a credit note against the original invoice, as GST law requires; the credit is applied to your next invoice or, if you ask or no further invoice is due, paid out as a refund.

5.How to request a refund

  1. Write to {{BILLING_EMAIL}} within 30 days of the invoice or payment, with the invoice number, the payment reference (UTR or UPI transaction ID) and the reason.
  2. We confirm receipt within two business days and tell you our decision within ten business days.
  3. Approved refunds are paid to the bank account or UPI ID the payment came from, in Indian rupees, within 14 business days of approval. We do not charge a fee for refunds; your bank’s charges, if any, are yours.
  4. Where TDS was deducted on a payment we refund, the refund is net of the TDS, which you can claim through your tax return.

6.Questions

Billing questions: {{BILLING_EMAIL}}. If you are not satisfied with our answer, you can escalate to our grievance officer.